Do you have an office area where customers can wait for appointments? If you don’t have a system to properly manage the timing and the sequence of appointments, you’ll frustrate potential customers and lose their business.
That’s why cnx.cloud offers a platform whereby you can schedule appointments and handle walk-in visitors in a seamless and professional manner.
If a customer calls ahead to book an appointment, your representative only needs to fill out a simple form. On this form, you can capture details such as date and time, contact, address, product of interest and the reason for the visit. The appointment can then be assigned to a team or an individual within a team so that they can fully prepare for the meeting.
In the case of walk-in visitors, your staff can greet them at the door with tablet PCs or your receptionist can complete the form upon their arrival.
Daily appointments are then arranged in time order and appear in a queue for easy management. Once an appointment is underway, the representative updates the form so that it no longer appears in the queue. Depending on how well the appointment goes, a .SALES entry can be generated at the click of a button for the sales team to pursue.
The .FRONT-DESK service also allows for a customisable client-facing notice screen that can be displayed in a waiting room or a reception area. It shows a queue of upcoming appointments so that visitors can understand the process. Staff can then issue instructions to waiting potential customers from their desks to keep them informed and relaxed.
Last but not least, the .FRONT-DESK service also provides a company wide directory that covers all areas of the business including staff, vendors, customers, leads and contacts for individuals associated to each. These details can be searched as part of an office receptionist role or simply searched on any device from anywhere for access to phone numbers, email addresses and physical addresses.
Stay in contact and offer a warm and professional welcome. Keep customers relaxed and close more deals with cnx.cloud.
There is no better time to push your business into the future with cnx.cloud services!
Get in touch so we can get you started!
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