Managing service delivery to your customers is vital to maintaining your reputation, retaining the confidence of your customers and working effectively and efficiently.
cnx.cloud provides a platform whereby you can manage internal or external requests and incidents. Allocate members of staff to a team that is responsible for specific products/services. Then, using your cnx.cloud portal, log requests for services and allocate the work to the relevant team. From there, they’ll receive an automated email to make them aware and they can update the ticket with work completed, reassign to other teams where collaboration is required and work to resolve issues and provide services from any device, anywhere.
cnx.cloud also provides a built in knowledge base facility to help you share information about issues that may have previously been resolved. When an issue resurfaces, perhaps in another work area or even country, a tip is displayed showing what was previously done to resolve it. Sharing information in this way saves time and money. Over time, you’ll be able to build a picture showing which of your service areas are efficient and which areas need work. You’ll also be able to quickly identify bottlenecks and products that may be troublesome or batches that may be faulty. This is powerful stuff. Work smarter. Share information. Identify strengths and weaknesses.
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